All orders are delivered FREE in the UK with Express Couriers.
UK Deliveries will arrive within 24-48 hours of dispatch by either Parcelforce, Tuffnells or Palletways.
Samples will arrive within 2-3 working days via Royal Mail.
Please note all in stock products will be dispatched on the next available working day. For products on a lead time the total delivery time will be noted at the checkout.
All shipping costs will be calculated at the checkout based on your country and zip code. Please note due to Brexit you may be charged VAT/Duty fees on delivery by the carrier. However UK VAT has been removed for all orders delivered outside of the UK.
International shipping takes 3-5 working days from date of dispatch by either TNT or FedEx. Please note we remove UK VAT from the price of all International orders however VAT and Duties may be charged by the courier.
Track Your Order
We’ll send you a tracking number by email or SMS as soon as your order is produced and dispatched. You can also track your order by logging into your account.
We want to assure all customers that during these unprecedented times, we are taking all appropriate precautions in line with the guidance of the government and Public Health England.
Our factory and warehouse remain at the highest levels of cleanliness and we are working proactively with our couriers, who can confirm that Public Health England (PHE) have advised them that people receiving parcels are not at risk of contracting the coronavirus (COVID-19) as the virus does not live for long enough on parcels or letters to be transmitted. You can view a full statement here: www.parcelforce.com/coronavirus
We would also like to reassure customers that we have taken appropriate action within our supply chain to remain fully stocked with raw materials in order to produce your products on time and in full. However due to incredibly high demand we may at times be forced to increase our delivery times, these will be noted on the product page and delivery page at the checkout.
For any questions or support please call 01482 833479 or email email@example.com
To return an item within 14 days of delivery for exchange or refund please visit our returns portal: www.naturewall.co.uk/a/returns
Cancellations / Amendments
Please note orders cannot be cancelled or amended once they have entered the shipping process:
- Order cancellations must be made in writing to firstname.lastname@example.org by 5pm on the date of order for all in stock items. This is because all in stock items are typically dispatched on the next working day.
- Requests received after 5pm on weekdays or over a weekend will not be reviewed until the next working day and therefore we cannot guarantee that we will be able to amend or cancel your order before it enters the shipping process.
- You can still return your order for exchange or refund once delivered utilising our standard 28 day return policy.