All orders are delivered FREE in the UK.
UK Deliveries will arrive within 48 hours of dispatch by either Parcelforce or Royal Mail.
Please note our current production lead times below.
All shipping costs will be calculated at the checkout based on your country and zip code. Please note due to Brexit you may be charged VAT/Duty fees on delivery by the carrier. However UK VAT has been removed for all orders delivered outside of the UK.
International shipping takes 3-5 working days from date of dispatch by either TNT or FedEx.
Track Your Order
We’ll send you a tracking number by email or SMS as soon as your order is produced and dispatched. You can also track your order by logging into your account.
Production Lead Times
As we make all of our products here in the UK we are always in stock of raw materials however due to incredibly high demand for our products we are currently producing orders to a lead time:
Peel and Stick Planks: 3-5 working days
SlatWall Panels: 7-10 working days
3D Panels: 1-2 working days
Samples, Individual Slats and Accessories are produced and shipped within 24 hours (exc weekends & bank holidays).
Please note we are taking action to reduce these lead times and will endeavour to deliver your order as fast as possible.
We want to assure all customers that during these unprecedented times, we are taking all appropriate precautions in line with the guidance of the government and Public Health England.
Our factory and warehouse remain at the highest levels of cleanliness and we are working proactively with our couriers, who can confirm that Public Health England (PHE) have advised them that people receiving parcels are not at risk of contracting the coronavirus (COVID-19) as the virus does not live for long enough on parcels or letters to be transmitted. You can view a full statement here: www.parcelforce.com/coronavirus
We would also like to reassure customers that we have taken appropriate action within our supply chain to remain fully stocked with raw materials. However due to incredibly high demand we are producing all orders to the above lead times.
For any questions or support please call 01482 833479 or email email@example.com
To return an item within 14 days of delivery for exchange or refund please visit our returns portal: www.naturewall.co.uk/a/returns
Please note orders cannot be cancelled or amended once processed as each order is currently produced bespoke. We offer a 30 minute cooling off period to contact us and cancel/amend your order if you have made an error. You can still return the order for exchange or refund once delivered.