Standard Delivery Pricing & Lead Times
All orders over £100 are delivered FREE in the UK. All samples are also delivered Free in the UK. For all other orders below £100 there is a fixed delivery fee of £9.95
European & International shipping is calculated at the checkout.
Production Lead Times
Due to incredibly high demand we are currently producing to a 5-7 working day lead time on all Plank and 3D products and 7-10 working days on SlatWall.
If you’re in the UK, delivery will take 48 hours from date of dispatch via Parcelforce.
If you’re in Europe or North America, your NatureWall will be with you within 3-5 working days from date of dispatch via TNT/FedEx.
Samples are sent via Royal Mail 48 Hours in the UK and Royal Mail International (3-5 days) Europe/USA. Please note currently Royal Mail are running 1-2 weeks behind due to a network surge prior to Christmas.
We’ll send you a tracking number by email or SMS so you can keep tabs on your order. We only use fully insured couriers we trust, like Parcelforce Worldwide.
We want to assure all customers that during these unprecedented times, we are taking all appropriate precautions in line with the guidance of the government and Public Health England.
Our factory and warehouse remain at the highest levels of cleanliness and we are working proactively with our couriers Parcelforce, who can confirm that Public Health England (PHE) have advised them that people receiving parcels are not at risk of contracting the coronavirus (COVID-19) as the virus does not live for long enough on parcels or letters to be transmitted. You can view their full statement here: www.parcelforce.com/coronavirus
We would also like to reassure customers that we have taken appropriate action within our supply chain to remain fully stocked with raw materials and we are therefore ready to deliver all orders within our standard lead times.
For questions or support please call 01482 833479 or email firstname.lastname@example.org
To return an item please contact email@example.com.
Returns are accepted for exchange or refund within 28 days of the date of delivery. All packages must be unopened and still in the nylon strapping. Refunds or order cancellations are processed within 3-5 business days and payments can only be refunded to the original payment method. All cancellations must be requested within 24 hours of purchase. If your order has been produced and shipped you can still return your order to us for a full refund. Cancellation refunds will be processed within 3-5 business days.