Terms & Conditions
NatureWall is a trading name of Naturewall Group Ltd. This website is run and operated by Naturewall Group Ltd. A company registered in England. The terms and conditions herein are accepted upon receipt by the customer. When we refer to Naturewall or NatureWall we are referring to the owner/operator of the website and the limited company Naturewall Group Ltd of 3B Bergen Way, Hull, HU7 0YQ, United Kingdom.
Each item is unique as the pattern of wood grain is naturally different, so no two pieces are alike. The finished product may differ to the item displayed on the NatureWall website and although they will be of a similar nature, some variation in appearance may be expected. The images we use are of the best representation of the finished product but there may be some variation in colour tone and texture depending upon the age or source of the materials that we use. The timbers tone and shading can also look different under different lighting. If you have any concerns regarding colour representation, tone or texture we recommend ordering a sample pack to test and confirm prior to ordering a main pack. Once you receive your order it is imperative you check the colour mix before you install the boards as we cannot refund boards that have been installed.
The NatureWeld 10 Year Guarantee applies solely to the Peel and Stick version of the NatureWall product and relates to all main pack orders placed for this product from the 1st of November 2019. Any orders placed prior to this date are not protected by the guarantee. For an order to be protected by the guarantee and for it to be enforceable the product must be fitted with a NatureWeld J Roller which can only be purchased via our website naturewall.co.uk. The J Roller must be ordered either with your NatureWall main packs or within 48 hours of your main pack order. The use of any other rollers or the use of no roller will invalidate your guarantee. In addition the full terms of fitting must be adhered to in order for the guarantee to remain valid. These guidelines can be found at https://www.naturewall.co.uk/pages/natureweld.
If you believe your delivered product has failed to meet the stated service performance levels outlined on our website after following the fitting guide then please contact our customer service team via email at firstname.lastname@example.org with your order number in the subject field. Please explain clearly any defects or problems you have experienced with your order. A member of our customer care team will then request for you to either send photographs of the product and/or wall and in some occassions they may request you to return either some or all of your order at our discretion. If our technical team determine the product was not fitted correctly your guarantee will be invalidated and any product will be returned to you. If we determine the product was fitted correctly as instructed in our fitting guide then we will replace the defect/damaged products with a new like for like replacement, this may be a partial or full order replacement at our discretion. In cases where a like for like product including wood species, colour or size is not available we will recommend and supply a reasonable alternative replacement. Replacements will be delivered typically within 7 days of confirmation via email however this may reasonably fluctuate in line with lead times.
Important: The NatureWeld Guarantee is a performance based guarantee. Order return requests due to other reasons including but not limited to change of mind, wrong product ordered, excessive quantities ordered, product didn't match expectations and late delivery will not be covered under this guarantee and will remain a part of your standard statutory rights in line with our 28 day return policy.
NatureWall HD 25 Year Warranty
The NatureWall HD warranty applies only to NatureWall HD products within the Woodland, Mountain, Barnwood collections. It does not apply to any of our Reclaimed products.
The warranty states that NatureWall HD will be free from manufacturing defects for a period of 25 years from the date of original purchase. Manufacturing defects are classed as improper machining outside of the stated tolerances outlined on our technical data sheet, all delaminating or structural assembly issues. For further information on this warrant please contact email@example.com
Product Technical / Material Data Sheets
NatureWall technical data sheets and material safety data sheets can be requested by contacting firstname.lastname@example.org
The information contained in this website is for general information purposes only. The information is provided by NatureWall and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of NatureWall. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, NatureWall takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
The term 'NatureWall' or 'us' or 'we' refers to the owner of the website whose registered office is 3B Bergen Way, Hull. The term 'you' refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales
NatureWall is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
NatureWall may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2016
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online including payment information.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to NatureWall, 3B Bergen way, Hull, HU7 0YQ.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.